LInk to the article
This article is about what consumers are expected from hoteliers in 2011.
Every year the consumers goals change with the environment, the market, and life changed. So constently, the hoteliers have to take care about the trends and the consumers expectation.
People wants more for less! which mean that people want to spend less money but having as much as possible more activities and amenities. A lot of hotels nowadays are proposing package with everything included, and people love it.
From the experience of my last training in a luxury hotel, clients like also to complain to get something free as the drinks, dinner.. But the hotelier knows that giving as much as possible to the client is creating his fidelisation.
1 commentaire:
"Consumers want more for less" Nowadays, guests are looking for more facilities, more extras, and obviously they are looking for recognition. The guests are more and more exigent.They always ask for complementary amenities. I definitely think that as hoteliers, if we do not have the facilities, at least we have to personalize our service and be irreproachable to obtain guest loyalty.
Enregistrer un commentaire