Guest relation supervisor in a palace

Skills:

•Get one year experience in hospitality
•skills in mathematique and informatique
•To Be organised
•To be able to work on stress and short deadlines
•To be able to solve problems
•To be calm
•Tp be a good listener
•to be a trust person
•Knowledge on the pack office
•Speak english



Mission

The guest relation supervisor manage the contact the guest but also the back office. He/she must answer to the guest's expectation, his request and anticipate his need:

•Manage this VIPS and the regular guest
•Manage the confidentiality of the guest.
•Manage the unsatisfaction
•Manage the mission of the front office
•Create a following of the guest information
•To be the ambassador of the hotel

An in-depth look at Mandarin Oriental’s new iPhone app!

This article is talking about the new application on Iphone, the chain created. The free application is made by the chain and useful for all customers. Of course, as a chain has got its own guest, the new app permits to the customer to find hotels easily at the hotel used to love to travel. 
This app could attract new guest but it is not Mandarin's goal. As every application, it is so usefull to get onto the website with the screen simplifyed. 
The chain made the app also to show to its guests that they want to make their reservation easy. The guest will be always satisfied if the hotel make his life easier. 

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