The new rules of handling customer complaints

Article of the week - The new rules of handling customer complaints


This article is about the necessary primaries of Hotel management: the client complaints.


In every hotel all over the world the most better level of quality is necessary to make the clients happy and also evidently loyal! As the famous sentence in all services works :
"The customer is always right". This sentence is at the base of all services, because when you have understood that you could work on the best way to developp and managed all your services to make your clients happy.


In Hotels management if a client is not happy your credibility must be erased in few seconds. You have to do all to creates a special link between you and your clients.
My experience in quality management permits me to say that quality is a works of everydays, each services, each things in your hotel must answer the client requirements. You have to watch, try, and expect to ameliorate each services.


But the things is that you can't be the best hotel or the best manager without quality and unfortunately with the customer complaints. Customer are the best way to manage and developp your quality in hotel.


It doesn't exists a real rules to advised customer complaints, just be sure of your valor and listen clients to better perform.


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