Fiche de poste Guest relation supervisor in a palace:
Skills:
•Get one year experience in hospitality •skills in mathematique and informatique •To Be organised •To be able to work on stress and short deadlines •To be able to solve problems •To be calm •Tp be a good listener •to be a trust person •Knowledge on the pack office •Speak english
Mission
The guest relation supervisor manage the contact the guest but also the back office. He/she must answer to the guest's expectation, his request and anticipate his need:
•Manage this VIPS and the regular guest •Manage the confidentiality of the guest. •Manage the unsatisfaction •Manage the mission of the front office •Create a following of the guest information •To be the ambassador of the hotel
2 commentaires:
Fiche de poste Guest relation supervisor in a palace:
Skills:
•Get one year experience in hospitality
•skills in mathematique and informatique
•To Be organised
•To be able to work on stress and short deadlines
•To be able to solve problems
•To be calm
•Tp be a good listener
•to be a trust person
•Knowledge on the pack office
•Speak english
Mission
The guest relation supervisor manage the contact the guest but also the back office. He/she must answer to the guest's expectation, his request and anticipate his need:
•Manage this VIPS and the regular guest
•Manage the confidentiality of the guest.
•Manage the unsatisfaction
•Manage the mission of the front office
•Create a following of the guest information
•To be the ambassador of the hotel
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