Digital marketing influence marketing
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mercredi 15 décembre 2010
dimanche 12 décembre 2010
The new rules of handling customer complaints
Article of the week - The new rules of handling customer complaints
This article is about the necessary primaries of Hotel management: the client complaints.
In every hotel all over the world the most better level of quality is necessary to make the clients happy and also evidently loyal! As the famous sentence in all services works :
"The customer is always right". This sentence is at the base of all services, because when you have understood that you could work on the best way to developp and managed all your services to make your clients happy.
In Hotels management if a client is not happy your credibility must be erased in few seconds. You have to do all to creates a special link between you and your clients.
My experience in quality management permits me to say that quality is a works of everydays, each services, each things in your hotel must answer the client requirements. You have to watch, try, and expect to ameliorate each services.
But the things is that you can't be the best hotel or the best manager without quality and unfortunately with the customer complaints. Customer are the best way to manage and developp your quality in hotel.
It doesn't exists a real rules to advised customer complaints, just be sure of your valor and listen clients to better perform.
Link to article
This article is about the necessary primaries of Hotel management: the client complaints.
In every hotel all over the world the most better level of quality is necessary to make the clients happy and also evidently loyal! As the famous sentence in all services works :
"The customer is always right". This sentence is at the base of all services, because when you have understood that you could work on the best way to developp and managed all your services to make your clients happy.
In Hotels management if a client is not happy your credibility must be erased in few seconds. You have to do all to creates a special link between you and your clients.
My experience in quality management permits me to say that quality is a works of everydays, each services, each things in your hotel must answer the client requirements. You have to watch, try, and expect to ameliorate each services.
But the things is that you can't be the best hotel or the best manager without quality and unfortunately with the customer complaints. Customer are the best way to manage and developp your quality in hotel.
It doesn't exists a real rules to advised customer complaints, just be sure of your valor and listen clients to better perform.
Link to article
dimanche 5 décembre 2010
10 ways restaurant can improve their website
The article which retained my attention today is a text about the importance of the website for a restaurant. Nowadays customers like to look at the website sort of preparing theirselves and knowing where they are going. So it is very important for the restaurant's marketing to get a good website and easy to look at and find. The customer who do not find the phone number to book a restaurant in the website will forgotten to go there. Also it is important to find the menu easily. If the menu is difficult to access the customer will be bored.
In my opinion for a restaurant or a hotel if the website is nice or inventive and creative I will think that the restaurant is good because they make effort for the guest.
mercredi 1 décembre 2010
dimanche 28 novembre 2010
Guest relation supervisor in a palace
Skills:
•Get one year experience in hospitality
•skills in mathematique and informatique
•To Be organised
•To be able to work on stress and short deadlines
•To be able to solve problems
•To be calm
•Tp be a good listener
•to be a trust person
•Knowledge on the pack office
•Speak english
Mission
The guest relation supervisor manage the contact the guest but also the back office. He/she must answer to the guest's expectation, his request and anticipate his need:
•Manage this VIPS and the regular guest
•Manage the confidentiality of the guest.
•Manage the unsatisfaction
•Manage the mission of the front office
•Create a following of the guest information
•To be the ambassador of the hotel
•Get one year experience in hospitality
•skills in mathematique and informatique
•To Be organised
•To be able to work on stress and short deadlines
•To be able to solve problems
•To be calm
•Tp be a good listener
•to be a trust person
•Knowledge on the pack office
•Speak english
Mission
The guest relation supervisor manage the contact the guest but also the back office. He/she must answer to the guest's expectation, his request and anticipate his need:
•Manage this VIPS and the regular guest
•Manage the confidentiality of the guest.
•Manage the unsatisfaction
•Manage the mission of the front office
•Create a following of the guest information
•To be the ambassador of the hotel
An in-depth look at Mandarin Oriental’s new iPhone app!
This article is talking about the new application on Iphone, the chain created. The free application is made by the chain and useful for all customers. Of course, as a chain has got its own guest, the new app permits to the customer to find hotels easily at the hotel used to love to travel.
This app could attract new guest but it is not Mandarin's goal. As every application, it is so usefull to get onto the website with the screen simplifyed.
The chain made the app also to show to its guests that they want to make their reservation easy. The guest will be always satisfied if the hotel make his life easier.
This app could attract new guest but it is not Mandarin's goal. As every application, it is so usefull to get onto the website with the screen simplifyed.
The chain made the app also to show to its guests that they want to make their reservation easy. The guest will be always satisfied if the hotel make his life easier.
mardi 23 novembre 2010
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